Remote Presence System

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A telecommunication tool for e-healthcare
Jazz is a remote presence system for medical doctors. MDs can talk, hear, see, be seen but most importantly they can move freely in a distant place. Mobility, freedom of movement and interactivity are key for an experience of communication close to physical presence, well beyond videoconferencing or using a cellphone. From home, from the office and more generally from any computer connected to the internet, MDs can instantly be through Jazz in the hospital, in the emergency unit or the post operation unit and interact with patients or the medical staff.

Rich information about the patient
Jazz improves the level of information available to the distant practitioner: he can see the patient, observe the expression on his face and his body language, control some monitoring information or check that a dressing is well applied... He can choose the best viewing angle and visit patients without having to ask for any local staff to help him.

Jazz humanizes distant communication
Jazz is by no mean desinged to replace physical presence: it makes distant communication more effective and pleasant for both sides. Many healthcare professionals and patients are afraid that e-healthcare might bring dehumanization. On the contratry: Jazz contributes to a more social communication compared to other telecommunication devices.
Use cases in medical departments
Remote presence systems are useful in all situations in which a distant experts are needed: remote expertise from the specialist on duty at home, remote consultation, remote familly visits, medical training, rounding at night, remote consultation in dialysis centers… (refer to the table below for more details

Ease of use
Jazz is easy for the distant experts: they can use Jazz from any place equiped with a computer and an internet connection, from home, from their office or when travelling. No specific hardware is required on the "driver" side.



Jazz is also very easy for the medical staff and patients: they do not need to worry about accepting managing communications. Jazz is always ready to initiate a communication and the distant person manages the whole process of initiating a call. The distant expert decides a communication through the robot as he would decide to come physically.

Jazz is easy for IT services: Jazz relies on secured communications over any pre-installed wifi networks. It only requires a standard broadband connexion. No need to instal any software on the driver's computer: the solution is fully web-based and works with any browser.


 

Remote presence benefits explained by a Urologist (French)




 

Differences between Jazz and traditional videoconferencing systems



Jazz Videoconferencing
Mobility, freedom of movement and strong interactivity
Quick intervention with patient
Reassuring for patients and families
7/24 availability, quick return on investment
Easy to use and quick to instal
Low cost


 

Use case examples



Medical Units Use-Case Description and benefits
Dialysis centers Remote consultation Dialysis centers need to be near the patients residence and lack specialists. Remote consultation with Jazz gives remote specialists the freedom to move from one patient to the other with no need of medical staff locally to adjust the communication equipment. He can hoose the best viewing angle to asses the patient's condition. This increases the patient's feeling that the doctor is actually here with him.
Post operation / Observation units Remote consultation Surgeons and specialists often lack time to visit patients as much as they would like after surgical interventions. Jazz gives them a mean give more visits directly from their office or from home. Studies (Telerounding and Patient Satisfaction after Surgery, Ellison et al, © 2004 by the American College of Surgeons) indicate that patients feel as comfortable with remote presence systems as they would with a physical presence. More visits contribute to patient satisfaction.
Patients rooms remote family visit Families often live far from the patients they would like to visit. Jazz allows for a rich distant communication experience and conveys a much stronger sense of presence compared to any other telecommunication equipment. Families feel reassured; patients feel more confortable.
Emergency unit Remote expertise The urgentist on duty needs an advice from the specialist, who remains at home on duty or simply is his department on the other side of the hospital. The specialist connects on Jazz from his computer and moves Jazz to the patient. He can collect much more information about the patient through Jazz than he would with a simple phone call. He can intervene much faster than if he had to come physically. The patient feels reassured as he feels he was taken care of by the specialist.

 

How to use Jazz?



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